Refund Policy

Last updated: April 01, 2017

To be eligible for a refund, your event has to be canceled (please see cancellation policy) or suspended. For all canceled events or stays, you will be subjected to a cancellation fee.

Additional non-refundable items
Gift cards

To request a refund, we require a receipt, proof of purchase, confirmation number, the credit card used to make the reservation or when booking your event space. Please send all documentation to

Refunds (if applicable)
Once your receipt, proof of purchase and/or confirmation number is received, we will send you an email to notify you that we have received your request for a refund. We will also notify you of the approval or rejection of your refund request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Shipping of Gift Cards
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your gift card to reach you may vary.

Canceling your Reservation
You may cancel your reservation 48 hours in advance for no charge. Please note, that you will be charged a fee of (1) room night if you much cancel after this deadline. If you have made a prepayment, we will return all or part of the prepayment. If not, we will charge your credit card.

Modifying Your Reservation
Please note that a change in the length or dates of your reservation/event may result in a rate change.

Canceling your Event
All cancellations must be in writing. If cancellation occurs more than 120 days prior to event date, the deposit can be transferred to a future booking within the same fiscal year or it is retained by The Riverside Hotel. If cancellation occurs between 120-31 days prior to event date, the full deposit is retained by The Riverside Hotel and any additional payments made will be returned to the renter. If cancellation occurs 30 days or less, all payments will be retained by The Riverside Hotel. Inclement Weather: If in the sole discretion of the Riverside Hotel, weather conditions do not permit opening the Riverside Hotel or do not permit keeping the Riverside Hotel open during the time of a scheduled event, the event can be rescheduled within the same fiscal year. The Riverside Hotel Mandatory Closure: In the event of an emergency, as determined by the Riverside Hotel, government officials, or any other entity authorized to advise on emergency situations, including, but not limited to, any situation that could affect the safety of any guest on The Riverside Hotel property or any other circumstances beyond the control of The Riverside Hotel that would limit access to or use of the facility, the Riverside Hotel will provide a full refund of any amount already paid by the renter, which shall be the limit of any liability for such cancellations. Security & Damage Policy: The cost to repair any damage caused by you, your vendors or your guests will be charged to your card on file within 14 days of your event. You will receive an itemized statement and notification prior to payment processing.